Shipping & Delivery - We ship worldwide!
Eyy! Congrats, you’ve made your way to the most interesting part of our entire website! Welcome to the thrilling process of shipping!
We offer free shipping to all Australian orders over $100, excluding sale items, soft surfboards and package deals.
If you are not eligible for Free Shipping a minimal shipping rate will be calculated, based on the weight of your order.
Click and Collect
If you are based on the Gold Coast or Sunshine Coast (or headed our way for holidays), you can always select in store pick up at the check out.
How long does delivery take?
We’re all to aware of that haunting anticipation that comes with ordering stuff online and that’s why we’re committed to a fast turn around time with your order. Provided your order is currently in stock we will get those goods shipped out on the same or next business day, (depending what time you submit the order). Please note this can take longer (up to 2 days) during peak periods like December due to the volume of orders we are recieving.
If it turns out we do not have your product in stock, our team will be in contact with you within 24hours and your order will be reassessed to see if we can track down your product from the supplier and then shipped out ASAP.
The majority of items SHOULD arrive to you within 2-3 business days after being shipped if you are on the East Coast of Australia, West Coast will take 5 - 7 business days and somewhere in the middle for anyone in between. Please note the wording ‘should’, unfortunately we have zero control over the postal service. Again, this is likely to take longer during peak Australia Post periods like Crhistmas, we cannot control their delivery times, so give yourself plenty of time.
You can track all items sent via Australia post at this link - http://auspost.com.au/track/, you will receive a tracking number only once your order is processed.
If you’re gung-ho for your order there are express options to get you shredding asap! The prices for Express Post are calculated at the time of checkout and are what we pay, nothing more. Please note Express Post to WA may still take 3 - 4 business days.
To all our international amigos, Australia Post would suggest parcels to be delivered between 7-21 working days, but we cannot guarantee this delivery time as it does vary between countries and regions.
International shipping rates are calculated at the checkout and take into account the weight and size of the product(s) you have ordered and the region you are shipping to. Once you select the country you are having your order delivered to, you can see how much of a gee-up the shipping price is going to be. If you’re happy with this, you can then continue to the checkout.
If you’re not happy with it, that’s a bummer :( - We don’t charge anymore than what we will be charged, most of the time it’s actually less.
What if your not home at the time of delivery?
We know when the darn things ‘arrives’ the last thing you want to do is chase it up at the post office. However for security we do require a signature on delivery, if you’re not home and thus unable to sign for your delivery, they will issue you a calling card requesting you to pick your package up from your local post office.
- Some countries might get the boys down with taxes or import duty on items entering the country. Because we’re unworldly and don’t know enough as to these fees we do not take responsibility for these charges and cannot estimate as to what they might be.
- It is your responsibility to enter the correct delivery details when purchasing from us. We will use all reasonable efforts to deliver your order to the address specified on the order. We do not accept liability, whether for direct, indirect or consequential loss or damage, arising due to you (the customer) providing an incorrect address. So make sure you double and triple (even quad if you’re feeling good) check your details are correct!
- We are not responsible should your package go missing in transit. We will do our best to assist in the parcels recovery, however missing packages remain the reponsibility of Australia Post. Their missing mail porcess can be found on their website
If you have any questions or special requests at all regarding shipping, please don’t hesitate to get in contact.